Thursday, September 15, 2011

TAO - 27 Items

#1 Observation
I have noticed that people break driving rules quiet often. And usually get away with it. I was sitting at a red light waiting to make a left hand turn, and the car in front of me decided to forgo the red light and make a u-turn. Brave? Yes. Stupid? Yes. But they got away with it and saved three minutes of their life, as I continued to wait at the red light.

#2 Observation
I noticed several retail stores are selling a line of yoga apparel. Anthropologie, Gap, Old Navy, and Victoria’s Secret are just a few of the big names.  Over the past several years, yoga has increasingly become a popular leisure activity and form of exercise, but only recently have stores had their own special line of yoga apparel.

#3 Observation
$1 items are difficult to bypass! I was at the World Market off of Piedmont Road this week, and upon checking out at the register, I noticed a bunch of discounted items for $1. I couldn’t help but to browse and ended up buying some Gouda cheese and a mini bottle of olive oil. I didn’t need these items, but they were only a $1, so why not?

#4 Trend
On Saturday, September 3rd, I went to the UGA Chick-Fil-A Kickoff Game in the Georgia Dome. I graduated from UGA in May of this year, and haven’t seen my friends all summer. This was the first I chance I had to reunite and catch up with them. After talking to 8 of my friends, I found out that 6 of them were still unemployed and searching for a job, one had an unpaid internship, and the other was debating whether or not to take the LSAT and apply to law school. From this, I came to the conclusion that after graduation from undergraduate school, people will either continue their studies in graduate school or find a job of some sort. However, with the recession, many of my friends have been unable to get a job so they are forced to move back home with their parents until they do so. I would say 90% of my graduating friends are currently living at home frantically trying to land a job.
#5 Anomaly ( to above trend)
However, one of my friends hit the jackpot. He was a double major in the business department and landed a sweet job in Tampa months before graduation. I was with my boyfriend on Wednesday around 6 pm when he called him to share that he was at a Ducati dealership shopping for a new (very expensive) toy - just a mere portion of his first paycheck. This friend of mine is an anomaly to the above stated trend because he worked his butt off with his undergraduate degree. Months before graduation he was setting up interviews with big name companies, putting his name out there and networking with professionals. Proactivity and hustle pays. 

#6 Trend
I went to the movie theater to finally see the final Harry Potter movie this past Sunday around 3 pm. After watching the movie I sat outside the bathroom for about twenty minutes, observing people as they exit their movie. After another movie was finished, I watched 30 people swarm out of the theater.  20 of those people darted straight to the restrooms.  I have always been included in this number. 2 hours and a large Coca-Cola later, the bladder needs to reprieve itself.
#7 Anomaly (to above trend)
Of the ten people who did not go to the restroom, 8 of them were men. In my experience, my boyfriend and father rarely have to excuse themselves to the restroom. I suppose from this, I can make the assumption that men can either a) hold it longer, b) don’t drink as much soda/water as women, or c) simply have much larger bladders.


#8 Trend
I went to Lenox mall this past Wednesday around 2 pm to visit my absolute favorite store, Anthropologie. I noticed all of the employees were dressed to impress from head to toe in Anthropologie apparel. I frequent the store often, and looking back at previous visits, the employees have always been dressed in the Anthropologie style of clothing. I believe this trend is occurring because it is important for the employees to represent the store in a fashionable and professional manner.
#9 Anomaly (to above trend)
During the same visit to Lenox mall I wandered into another retail store to see if this trend was consistent. At Wet Seal, I noticed one employee behind the checkout counter who looked like she had just rolled out bed. Her hair was greasy, and her ensemble did not resemble anything Wet Seal would carry. Keep in mind this is around 2 pm on a Wednesday - not 10 am on a Saturday where it could be easily assumed the woman had gone out for a night on the town the night before.  My assumption is that this woman is unhappy and unmotivated with her job at Wet Seal, or simply having a rough Wednesday.

Publix is a wonderful place to observe humans interact with products, information, and other people. After spending an hour or so in Publix one Tuesday around 6 pm, I was able to discover a couple observations, trends and anomalies.
#10 Observation
At store checkout line I noticed how the majority of the magazines are catered towards women.
#11 Trend
I then realized a trend in how often women pick up a magazine of interest, skim through it until it is their time at the register, and then they nonchalantly put the magazine back where they got it without purchasing. I do this, but is it considered stealing? No, certainly not. Let’s just call it temporarily borrowing. You don’t see people picking up an apple in the produce section and eat it before they reach the checkout line. Can you think of any other products that people use in the store and not purchase?
While standing in line, five of the eight women were looking through magazines. Two of the women were busy keeping their children from touching all of the candy. And one was texting on her cell phone. The five women skimming the magazines put them back when it was time to pay, but the one who was on her cell phone picked up a People Magazine and bought it last minute. In this case, she was the anomaly. 
#12 Anomaly
There could be several reasons for this woman purchasing the magazine. While on her phone, maybe she didn’t have enough time to skim the magazine to get what she wanted out of it in the short line time. Or maybe this woman always buys a People magazine and it was second nature to grab one at the checkout line.
#13 Observation
On a further note, why do men tend to not pick up and skim magazines at the checkout line? Sure, the selection is predominately catered to the female (US, People, Cosmo etc.), but I have noticed there are indeed magazines that would be of interest to the average male.
#14 Observation
Women are usually the ones who do the weekly shopping for the family. They buy in bulk and they often have dinners planned out; therefore, they are putting more in their shopping cart and having to wait longer in the line (giving them more time to browse magazines).
#15 Trend (from above observation)
This observation revealed a trend in men and their grocery shopping habits. They typically go to the grocery store for a few pre-selected items, such as bread, deli meat, a couple frozen dinners, beer, etc. They are in and out as fast as possible, and this usually involves the self-checkout line. (AND even if they were secretly interested in what celeb has the best bikini body, they wouldn’t be caught dead picking up the magazine.)  While I was in the checkout line, I observed 5 men enter the store. 4 of these men grabbed the basket instead of the buggy, and the one other looked to be a father with his daughter. The fact that the majority picked up a basket must mean they only needed a couple select items and would be in and out fairly quickly. I also got to observe 3 men check out. Two of the 3 used the self-checkout line, and the third is the anomaly in this case
#16 Anomaly
From the look of this man and the items in his cart, I'd like to assume he was a family man buying groceries for wife and kids. Family size cereal boxes of Fruit Loops, a big pack of Juicy Juice, fruit roll-ups, an 8 pack of hamburger buns etc. What a pleasant anomaly to observe!
#17 Observation
The baggers at Publix are exceptionally nice people. I love to observe customers interact with these kind employees because each person responds differently.
#18 & #19 Trend & Anomaly
A common occurrence, and therefore trend I noticed was people rarely accept the Publix bagger’s offer to carry their groceries to the car. I for one, NEVER do this, simply because I hate awkward forced small talk. Is this the case for the others who deny the baggers, or are we all cheap and don’t want to tip the kind employer? There were 3 people ahead of me in my checkout line. The first two nicely declined the bagger’s offer, exited the building and went on with their day. The third was, well old. She could barely walk. Naturally, she accepted the kind bagger to take her groceries to her car. I will never know whether or not the old lady tipped the bagger, but I like to assume she did. I suppose this lady is the anomaly in this case. 

#20 Observation
Reality shows are a guilty pleasure. This past Monday night, as my brain was going numb from doing one of Sylvia’s many homework assignments, I turned on the TV for the first time in what felt like months. My brain was fried and I was tired of thinking. I needed to let my mind melt into a state of complete relaxation. I’ve always had a secret liking towards the shows The Bachelor and Bachelorette because who doesn’t like a dramatic cheesy romance story? Well, the Bachelorette finale happened last Monday, so now a new series is beginning – The Bachelor Pad. This show has got to be the most raunchy drama-filled reality show on TV. It lacks any means of educational value, and I would even go so far to say that it is a disgrace to our culture. Producers have reached an all time low with the Bachelor Pad where contestants from previous Bachelor/Bachelorette seasons live under in the same house to either find love or ditch your loved one to take the ultimate prize, a quarter million dollars.  It’s so bad, but yet soooo good. I have a serious guilty pleasure in watching this show, and I am not afraid to admit it.
#21 Trend (from above observation)
But I also believe that everyone has his/her secret love for a reality show. I came to this conclusion after observing four of my closest friends/family members. For example, my mom has every So You Think You Can Dance show recorded and saved on DVR.  No matter what the situation, if for some reason she has to miss the live view of the show, you better believe she has me, my dad or one of her girlfriends record it for her. I’ve noticed my dad get caught up watching hours of Pawn Stars and Hillbilly Fishing on several different occasions. My roommate actually bought season DVDs of the Real Housewives, as if seeing an episode once wasn’t enough! I asked her how many times she has re-watched the series – 6 times was her response!  And my boyfriend’s favorite reality show happens to be Millionaire Matchmaker! Hmmmm... 

#22 Observation
Eating out causes you to eat more. Do you know what a serving size is? Ever ate a Lean Cuisine? It’s a measly four (maybe five) bites of pasta that you scarf down in less than two minutes. Then you catch yourself actually licking the sauce off the bottom of the tray and wondering if microwaving a second will blow your day's diet. Unfortunately this is an accurate portion. Restaurants like Outback, Chiles, Ryans etc. have trained America to eat unreasonable mass quantities.
#23
An anomaly and ultimately a trend to this observation are the ever-popular petite dishes called tapas. This centuries-old Spanish tradition of offering small portions of food that feature a big, flavorful experience has recently experienced a revival in America.  More than an appetizer – but not quite a meal, tapas have become increasingly popular, even in our super-sized meal culture. Generally, the tapas are served on small 8 to 10 inch dishes. It seems as if restaurants across the nation are customizing their small-plate cuisine for an in-style addition to the standard three course meal. This past Thursday I talked my boyfriend into going to Eclipse De Luna, a tapas bar located in Buckhead, with me for the first time. He had heard how small the portions were, and on a student budget, we don’t exactly have the financial means to fill up on $10 mini entrees. Needless to say, he wasn’t too excited and had a large snack before. When we got to the restaurant we told our waiter this was our first time experiencing tapas. The waiter was extremely enthusiastic and excited to help us. He said we would want at least two entrees each and that tapas are typical to share while on a date. So my boyfriend and I took his advice and chose a total of 4 tapas together.  Each was uniquely plated and tasted delicious. Our bill wasn’t outrageous and for once, we didn’t leave the restaurant over stuffed and feeling lethargic.

#24 Observation
In this recession, people are also saving a lot of money by packing breakfasts and lunches. Not only are they saving money, but also their waistlines are diminishing! My typography teacher brought this phenomenon to my attention in class on Monday. She said she initially started packing her lunch in her efforts to save $20 everyday in some shape or fashion. She now makes a sandwich, maybe even a cookie, and has a whole 45 minutes to simply sit and enjoy her lunch without frantically driving the Atlanta streets to sit in a 10 minute drive-thru line, only to return to work by one. After just one week, she lost 4 lbs and saved 7x$20=$140!!!! Wow. I think everyone should do himself/herself a favor and give this a shot for at least one week.

#25 Observation
The demise of book stores. The joy of entering a vast empire of endless stories bound in crisp pages is coming to an end. No longer will I be able to grab a latte, cuddle up on the book store's comfy chair, and spend a few hours surrounded by other book nerds aimlessly browsing for their next good read. Thanks to popular businesses such as Amazon and Kindle, large retail book stores like Border's are struggling to survive. Border's has filed for bankruptcy as it hasn't seen a profit in over five years! While I will always love the smell and touch of a book, I can not deny the practicality of virtual books, not to mention the environmental impact of saving trees. I mean, have you ever passed a paper mill? The billowing smoke and putrid odor can be seen/smelt for miles. Will future generations scoff at hard bound books as we do to cassette tapes and CDs?

#26 Observation
People rarely have cash on them. So where is all the green? Well, it's gone to plastic and higher tech devices. In an economy where consumers demand convenience, why carry change when you can simply swipe or scan?
Proof:
- In January 2011, Starbucks launched a Mobil Card payment app where customers can literally pay for their coffee via a 2-D personalized electronic barcode.
- In May 2011, Android launched the the "Google Wallet" app where users can turn their phone into a Mastercard.

#27 Observation
People love to kiss their pets. Oh yes, big sloppy wet kisses on the mouth. I for one, am guilty of this. My justification for this dirty act? Dogs' saliva is said to actually have an even balance of bacteria and contain healing powers for wounds. But still....does that substantiate how unsanitary this action really is? Dogs are notorious for licking their butts, other dogs butts, rolling in dirt, eating poop, sniffing dead animals....need I say more?
Regardless of the viruses I could potentially pick up from my hairy howling brother, he is family, and I will always kiss my family.

Thursday, August 25, 2011

Things that diminish good will

1) Hiding information that I want
The Porter is a pub in Little Five Points ATL. Their website lists what beers they are carring, however, they do not mention the price anywhere
http://www.theporterbeerbar.com/drink/beer/

2) Punishing me for not doing things your way
This online poker website says no US players are not allowed. Innnnteresting.
http://www.pokersites.com/deposit/paypal

3) Asking me for info you don't really need
 Sweepstakes entry forms often ask unnecessary information
http://webcache.googleusercontent.com/search?q=cache:iXHI4hbZ0NcJ:ginnyssweepstakes.com/entry-form.php+Sweepstakes+Entry+Form&cd=13&hl=en&ct=clnk&gl=us&client=firefox-a&source=www.google.com

4) Faux Sincerity
Charter Communications is quite possibly my least favorite company. They claim to have your best interest, but really they will scam you in evil ways in an attempt to squeeze more money out of you.
http://www.charter.com/

5) Putting sizzle in my way
I'm not even sure what's going on with this website...
http://w3.discoveryvip.com/

6) Your experience seems amateurish
I was trying to buy some homemade jewelry and came across this website that had beautiful items, but the website was so bad, I ended up not buying anything.
http://www.pixiejewels.com/



TAO Entry 4


Observation #1
I have noticed that people break driving rules quiet often. And usually get away with it. I was sitting at a red light waiting to make a left hand turn, and the car in front of me decided to forgo the red light and make a u-turn. Brave? Yes. Stupid? Yes. But they got away with it and saved three minutes of their life, as I continued to wait at the red light.

Observation #2
I noticed several retail stores are selling a line of yoga apparel. Anthropologie, Gap, Old Navy, Victoria’s Secret are just a few of the big names.  Over the past several years, yoga has increasingly become a popular leisure activity and form of exercise, but only recently have stores had their own special line of apparel.

Observation #3
$1 items are difficult to bypass! I was at the World Market off of Piedmont Road this week, and upon checking out at the register, I noticed a bunch of discounted items for $1. I couldn’t help but to browse and ended up buying some Gouda cheese and a mini bottle of olive oil. I didn’t need these items, but they were only a $1, so why not?

Trend #1
After graduation undergraduate school, people will either continue to graduate school find a job of some sort. However, with the recession, many of my friends have been unable to get a job so they are forced to move back home with their parents until they do so. I would say 90% of my graduating friends are currently living at home, frantically trying to land a job.

Anomaly
However, one of my friends hit the jackpot. He was a double major in the business department and landed a sweet job in Tampa months before graduation. He called my boyfriend one day this week as he was shopping for a Ducati - just a mere portion of his first paycheck.

Trend #2
After watching a movie at the theater, people usually go straight to the restrooms. 2 hours and a large Coca-Cola later, the bladder needs to reprieve itself. I saw the final Harry Potter movie this week and bee lined it to the ladies room as soon as the movie was over.

Anomaly
My boyfriend however, did not, and casually wait for me. How and why he didn’t have to use the restroom after the long movie still amazes me.

Trend #3
I went to Lenox mall this past week to visit my absolute favorite store, Anthropologie. I noticed all of the employees were dressed to impress from head to toe in Anthropologie apparel. It is important for the employees to represent the store in a fashionable and professional manner.

Anomaly
All of the employees look very Anthropologie…except for one. There was a young woman behind the checkout counter who looked like she had rolled out of bed. Her hair was greasy and her ensemble did not look like anything that Anthropologie carries. Very innnnteresting. 

Search & Query Builders - Anthropologie

file:///Users/erin/Library/Caches/TemporaryItems/project5.xls(T867)/project5.xls(T867)

https://docs.google.com/spreadsheet/ccc?key=0AkS2PFeaOwDUdFJGMmtYZTlZejRVOXc4MHB0bndGR1E#gid=0

Thursday, August 18, 2011

Terrapin Taxonomy


Synonym Ring - Coffee


Googleing Yourself

In looking at the first 20 results that show up on google after typing my name in the search engine, 16 were relevant to me. That's 80% relevance, and in my opinion, that's not too bad! Most the results were related to my social media sites, a few were from road races I have participated, and the remainder were from white pages or people finder sites. My blog and Pinterest account would probably give me the best chance in getting hired because they express my interests and online activity.

Analyzing Navigations - Anthropologie



http://www.slideshare.net/efillingim/analyzing-navigations-anthropologie

Thursday, August 11, 2011

Anthropologie's Navigation Voice

Welcome to Anthropologie. Here you can escape to a world of color, culture, and artistic inspiration. Perhaps you are looking for teal and red orange floral curtains to hang in your bedroom. Or that perfect braided yarn bench to place in your garden. Anthropologie is about the whimsical rebirth of craft; the design of a unique yet cozy place to call home; and of course, the creation of an imaginative and poetic wardrobe.

Scrutitizing Navigation of Anthropologie's Website

1) How does it provide comfort in our exploration of the website?
Anthropologie's navigation system consists of 6 labels where viewers can easily select the category in which they are searching. Theses 6 include Clothing, Shoes, Accessories, Lounge & Beauty, House & Home, and Sale.
2) How does it tell us what is here?
Once you have selected one of the labels, you can shop by category. For example, after clicking "Clothes" you enter a new page that breaks down the various articles of clothing you can further choose from, such as dresses, blouses, knits and tees, etc.
3) How does it tell us how to use the site?
Since Anthropologie carries a variety of apparel and home goods, the navigation system is an easy way to segment the webpage into different categories. If a user were to visit the webpage specifically on the hunt for earrings, I assume they would be smart enough to click accessories amongst their given options.
4) How does it instill confidence about the brand?
Anthropologie is a pleasant and warm store to visit, therefore, it is crucial for the website to live up to the company's standard. I believe the imagery and branding are carried over beautifully.

TAO Entry 3


Publix is a wonderful place to observe humans interact with products, information, and other people. After spending an hour or so in Publix, I was able to discover a few trends.

At store checkout line I noticed how majority of the magazines are catered towards women. I then realized a trend of how often women pick up a magazine of interest, skim through it until it is their time at the register, and then they nonchalantly put the magazine back where they got it without purchasing. I do this, but is it considered stealing? No, certainly not. Let’s just call it temporarily borrowing. You don’t see people picking up an apple in the produce section and eat it before they reach the checkout line. Can you think of any other products that people use in the store and not purchase?
While standing in line, five of the eight women were looking through magazines. Two of the women were busy keeping their children from touching all of the candy. And one was texting on her cell phone. The five women skimming the magazines put them back when it was time to pay, but the one who was on her cell phone picked up a People Magazine and bought it last minute. In this case, she was the anomaly. 

On a further note, why do men tend to not pick up and skim magazines at the checkout line? Sure, the selection is predominately catered to the female (US, People, Cosmo etc.), but I have noticed there are magazines that would be of interest to the average male. Women are usually the ones who do the weekly shopping for the family. They buy in bulk and they have dinners planned out; therefore, they are putting more in their shopping cart and having to wait longer in the line. This observation revealed a trend in men and grocery shopping. They typically go to the grocery store for a few pre-selected items. Bread, deli meat, a couple frozen dinners, beer. They are in and out as fast as possible, and this usually involves the self-checkout line. AND even if they were secretly interested in what celeb has the best bikini body, they wouldn’t be caught dead picking up the magazine. There was one man, however, who had a full shopping cart, AND was flipping through a Cooking Light magazine in the checkout line. From the look of this man and the items in his cart, I like to assume he was a family man buying groceries for wife and kids. What a pleasant anomaly to observe!

The baggers at Publix are exceptionally nice people. I love to observe customers interact with these kind employees because each person responds differently. A common occurrence, and therefore trend I noticed was people rarely accept the Publix bagger’s offer to carry their groceries to the car. I for one, NEVER do this, simply because I hate awkward forced small talk. Is this the case for the others who deny the baggers, or are we all cheap and don’t want to tip the kind employer? There were 3 people ahead of me in my checkout line. The first two nicely declined the bagger’s offer, exited the building and went on with their day. The third was, well old. She could barely walk. Naturally, she accepted the kind bagger to take her groceries to her car. I will never know whether or not the old lady tipped the bagger, but I like to assume she did. I suppose this lady is the anomaly in this case. 

TAO Entry 2


Reality shows are a guilty pleasure.
This past Monday night, as my brain was going numb from doing one of Sylvia’s many homework assignments, I turned on the TV for the first time in what felt like months. My brain was fried and I was tired of thinking. I needed to let my mind melt into a state of complete relaxation. I’ve always had a secret liking towards the shows The Bachelor and Bachelorette because who doesn’t like a dramatic cheesy romance story? Well, the Bachelorette finale happened last Monday, so now a new series is beginning – The Bachelor Pad. This show has got to be the most raunchy drama-filled reality show on TV. It lack any means of educational value, and I would even go so far to say that it is a disgrace to our culture. Producers have reached an all time low with the Bachelor Pad where contestants from previous Bachelor/Bachelorette seasons live under in the same house, to either find love or ditch your loved one to take the ultimate prize, quarter million dollars.  It’s so bad, but yet soooo good. I have a serious guilty pleasure in watching this show and I am not afraid to admit it. But I also believe that everyone has his/her secret love for a reality show. For example, my mom has every So You Think You Can Dance show recorded and saved on DVR. My dad gets caught up watching hours of Pawn Stars and Hillbilly Fishing. My roommate actually bought season DVDs of the Real Housewives. And my boyfriend’s favorite happens to be Millionaire Matchmaker. Hmmmm...
Just in case you were wondering, The Bachelor Pad comes on Monday nights at 8 pm on ABC. 

Eating out causes you to eat more. 
Do you know what a serving size is? Ever ate a Lean Cuisine? It’s a measly four (maybe five) bites of pasta that you scarf down in less than two minutes. Then you catch yourself actually licking the sauce off the bottom of the tray and wondering if microwaving a second will blow your days diet. Unfortunately this is an accurate portion. Restaurants like Outback, Chiles, Ryans etc. have trained America to eat unreasonable mass quantities.

An anomaly and ultimately a trend to this observation are the ever-popular petite dishes called tapas. This centuries-old Spanish tradition of offering small portions of food that feature a big, flavorful experience has recently experienced a revival in America.  More than an appetizer – but not quite a meal, tapas have become increasingly popular, even in our super-sized meal culture. Generally, the tapas are served on small 8 to 10 inch dishes. Its seems as if restaurants across the nation are customizing their small-plate cuisine for an in-style addition to the standard three course meal.

In this recession, people are also saving a lot of money by packing breakfasts and lunches. Not only are they saving money, but also their waistlines are diminishing! My typography teacher brought this phenomenon to my attention in class on Monday. She said she initially started packing her lunch in her efforts to save $20 everyday in some shape or fashion. She now makes a sandwich, maybe even a cookie, and has a whole 45 minutes to simply sit and enjoy her lunch without frantically driving the Atlanta streets to sit in a 10 minute drive-thru line, only to return to work by one. After just one week, she lost 4 lbs and saved 7x$20=$140!!!! Wow. I think everyone should do himself/herself a favor and give this a shot for at least one week.

As a result from this, design lunch boxes are now a trend. Sure, the tin vintage lunch boxes have always been “cool”, but when have you really seen someone bring their lunch in one? Design companies such as the Dan Black and Martin Plum are revolutionizing the lunch box. My roommate last year was adamant about bringing her lunch to school. I came across this trendy lunchbox and just had to get it for her. She loved it.
Another trend I noticed this week is Atlanta drivers are most often ruthless jerks.
Driving in Atlanta is miserable. Traffic will be at a standstill for no apparent reason, and then like magic, cars are going back to 70 mph. Seriously aggravating. I wish I knew the reason this happens. It’s probably a combination of a lot of factors. It would be accurate to say that it happens most around big exits. BUT SERIOUSLY drivers, get your shit together. Plan ahead, begin to switch lanes ahead of time, and don’t be an ass if someone needs to get in your lane and is holding up traffic because you won’t let them. I commute to school everyday and must take 85 north to the GA-13 Spring Buford exit, and then quickly onto the Monroe Dr exit toward Piedmont Rd. This all happens so fast and I must change lanes pretty quickly. One day this week I was off in space in deep thought about my next Creative Thinking homework assignment. At the last second I realize I needed to switch lanes or I would miss the exit. Normally this would have been impossible because Atlanta drivers are rude and refuse to let a car in. Thankfully, this day, there was an anomaly.  An angel driver kindly waved me in, and I made it to class on time. 


Anthropologie Card Sorting Exercise


Erin Fillingim
Anthropologie

“Card Sorting Exercise – Summer 2011 – Adjunct Professor Alisan Atvur

This assignment was for us to learn the importance and effects of specific user experience design called card sorting. Card Sorting is a simple technique that many information architects to assess how users categorize given information. This technique is best applied when the variety in the items to be organized is so large that no existing taxonomy is accepted as organizing the items, when the similarities among the items make them difficult to divide clearly into categories, and/or when members of the audience who use the environment may differ how in how they view the similarities among the items and appropriate groupings of those items. In this specific card sorting study, we first were to find the site map of our chosen company, in my case Anthropologie. We then created a card entry for the hierarchy that was listed in Anthropologie’s sitemap. After sharing our study with 10 people, we were able to review and analyze the results.

The participants sorted 110 cards into 6 different categories.

Here is a link to the results of my card sorting study:

The biggest observable trend was in the House & Home category. There was a total of 327 cards from all the participants in this the category. If I eliminate 3 of the categories that were formed by 3 of the participants because they were confused, the House & Home had the highest agreement rating of .62. I believe this trend occurred because home items are easy to distinguish from items such as blouse or wedge, which could easily confuse anyone who is not in tune with the fashion world. An anomaly could easily occur with this category because there was also a Sale category, and several of the House & Home cards were repeated and supposed to fit into the sale category. This was not only a problem for the House & Home category, but several of the other categories as well.

In fact, my second observable trend is that the Sale category had the lowest agreement rating of .18. When I was making this study, I knew this would confuse the users because so many of the items overlapped. For example, the card labeled Denim was supposed to go into the Clothes category, but there was also a Denim and Pants label that was designated to the Sale category. 80% of the participants put this card in the clothes category while only 20% put it in the correct sale category. I assume majority of the users just put both in the clothes category either because they were confused, or didn’t notice there was even a “Sale” category until after they had already put it in the “Clothes” category. Of course, the anomaly in this case would be someone who familiar with shopping on line and knows there is usually a “Sale” section; therefore, they were able to think ahead.

I was able to look at each individual persons results and since all the participants were my friends, I was able to recognize their email addresses and delineate between the boys and girls. There were 5 boys and 5 girls. In looking at the agreement ratings of the boys and then the girls, neither of the two groups ever reached a 1. The highest of the agreements were in the Accessories, Clothes, and House & Home categories. I believe this is because these categories are easy to distinguish amongst the others.

I was actually shocked to find such varying results in the Shoes category. Seems so simple, right? Wrong. The agreement rating was a low .43. Wedges, boots, and flats all seem so obvious to as fashion freak like me that they would fit in the Shoes category. At first I blamed the boys; however, when I looked at all five of their results together, they had an agreement of .54 and the girls scored a .49. The boys were pretty unanimous with putting the separate shoe labels in the right categories. It was odd to find two females to put "flats, shop all shoes, and wedges" into the Clothes category. These two were the anomalies in this case, and honestly not sure why they chose to put only these three into the clothes category. 

The second lowest agreement was in the Lounge & Beauty category with a .36. This was expected because several of the Lounge & Beauty labels could have also fit under the Clothes or House & Home categories. For example, the Intimates label, which is supposed to fit under the Lounge and Home category was split 4 ways: 10% into “Accessories”, 60% in “Clothes”, 20% in the correct ‘Lounge and Beauty” and 10% in “Sale”. I can see how this would be confusing because all categories could technically be fitting for “Intimates”. 

Thursday, August 4, 2011

Usability Test Exercise – Summer 2011 – Adjunct Professor Alisan Atvur

For this assignment, we were asked to create a usability test for our chosen company. For those of you who do not know, usability tests are a great investment. It's all about doing things right the first time, or tuning-up an already existing site, ultimately making the difference between a successful customer experience, or frustration and abandonment.  I chose the company Anthropologie, a unique chain of retail stores that sells women's apparel and accessories, home furnishings, found objects and an array of gifts and decorative items. My usability test involved a picture of Anthropologie's homepage where users were asked a series of three questions. Below is a link to my findings.

http://fivesecondtest.com/test/share/8Scg4osHoE9Fyxi1 

Part 1 – Remote Usability Testing
1.) What trends and anomalies did you notice in people's answers to question 1 (What is this website/application about)?
At the time the screen shot was taken, Anthropologie’s home page cycled through four display windows. One was titled “Rare Variatals” (which featured shopping for shoes - flats in particular), one was titled “The Finer Things in Life” (shopping for prints and art), another was “Flicker and Sparks” (for browsing the new August catalogue), and the final was “Pattern Call” (featuring six new apparel prints). I chose to take a randomly select when I would capture the screen, just as a user would when entering the website. It happened to capture the display window featuring the art. However, most people were still able to recognize that “clothes, art, home things, décor, furniture, antiques” could be purchased. Basically “shopping” in general. Which is an excellent finding. There were a few exceptions. Some people said “bunnies” and “rabbits”, but I believe they were being facetious, considering one of the shown prints was an ink drawing of a rabbit. A few said “no clue” or “hard to say”, which is understandable, since the store offers so much. With the large display clearly promoting art, but the other options above offering “clothing, shoes, accessories, etc.”, if could easily be overwhelming and confusing.
2.) What trends and anomalies did you notice in people's answers to question 2 (What would you do at this website/application)?
Majority of the people were able to determine that this was an online store where apparel, shoes, accessories, home décor etc. could be purchased. The most commonly entered words were “shop, buy, clothes, home, browse, buy clothes, look for shoes, home décor,” etc. I personally loved one user’s response, “buy things that cold make my home more aesthetically pleasing”. This person went above and beyond, and could perhaps already be familiar with Anthropologie and its website. One anomaly was “post my art work”. This is very understandable considering other companies that allow web users to do so. However, no where on the display screen did the words “post, sell, or your” appear, only “shop, browse and buy”. While Anthropologie’s style is similar to websites such as Etsy, it does not allow customers to post, advertise or sell their individual work…this could be a neat thing for Anthropologie to look into though…
3.) What trends and anomalies did you notice in people's answers to question 3 (Who would use this website/application)?
With out a doubt, Anthropologie caters to the female. And majority of the test takers were easily able to notice and comment on it. Some people went even further to say:  “young, artistic, people interested in fashion, urban, and natural”. Which all are very true, and relatively easy to gather based on the images, type face, and people featured on the homepage. One user even said “a trendy Anthropologie type shopper”. I’m curious to know whether or not this person was familiar with the website and knew it was Anthropologie. The anomalies in this case were people who said, “I wouldn’t”. I’m assuming this person was either male, impatient with the user test, or just plain rude. 


Part 2 – Observational Usability Testing
4.) Name 3 behaviors or interactions you noticed in at least 3/5 users
I asked my participants where they would click to shop for clothes. Since the 4 cycling display screens change about every 5 seconds, responses varied. Two users were able to utilize the featured display “Flicker and Sparks” and simply click “BROWSE our August catalogue and SHOP what’s new”. These two people happened to be young females whom I assume to have shopped or at least browsed for apparel online before. The other three did an excellent job. They paused for a second, scanning the screen, then clicked the “Clothes” link. 


5.) Name at least one behavior or interaction that one of the users performed differently.
My father, a forty something man, who is very impatient but savvy with the world wide web, paused for a couple seconds, scanned the screen, then went to the search engine and typed in clothes. 

6). For your answer to question (5), indicate why you think that user may have performed that behavior differently.
There are a lot of components to Anthropologie’s homepage, but it is still pretty straightforward and easy to navigate. I can guarantee you that my father has never been to Anthropologie’s webpage before, nor would he ever care too. He is the most impatient person I know and hates shopping for clothes, why would he want to waste time browsing the many options when a search engine can direct him to exactly what he is looking for?  






Thursday, July 28, 2011

"Help and documentation" Heuristic: An Important Consideration

I think the "help and documentation" heuristic is an important consideration because users need to be able to experience a website with ease and minimal frustration. Often times, it may be necessary to provide the user with assistance in leading them to the answer without them having to even ask. For example, the online music radio program, Pandora allows users to create their own music station based on a particular genre, artist, or even particular song. The user can simply click "create new station", type in whatever they would like to listen to, and then pleasantly listen to a playlist for hours end. The search engine will begin to recognize what users are typing, usually by the second or third letter, and provide them with a list of options so they don't even have to physically type. Once they are listening, they can choose to "like" or "dislike" a song, further allowing the program to choose songs to the listener's preference...ultimately creating a very pleasant experience!

If you do not already have a Pandora account, I highly recommend you sign up! It's totally free - so why not?

http://www.pandora.com/

Usability Testing Challenges

1.) Unable to find contact information -- phone numbers, location, registration etc.

2.) Unable to tell what the site is actually selling/advertising/promoting...

3.) Unable to find the logo.

Thursday, July 21, 2011

Most Confusing Website Ever!

http://www.jesus-is-savior.com/
There is WAAYYYY too much going on on this website! Offensive pictures, ridiculous and biased stories, yellow type that's difficult to read, and thousands of links that redirect you to another window. 

Thursday, July 14, 2011

Week 1 of Information Architecture

Observation #1 
Alisan Atvur is a quick-witted emphatic genius. Before today, I had no idea such a thing "Information Architecture" exists. If I use this class to it's full potential, I will stretch my mind's ability to think, both rationally, and of course, creatively.
I've always been creative, and I've also always considered myself to have a keen sense of rationality and logic....I have a strong feeling I'm going to enjoy this class.

Observation #2
Quick-witted technologically inclined people dress well. Black. Fitted jeans. Nice dress shoes. Designer glasses.
While I love this look, as it is very chic, I love adding my own flair of personality. I hope the ad industry is okay with blue fingernails.

Observation #3
Fast food is slowly killing America. We've all heard this before.  It's so easy to swing through the drive through on you're way home from work and buy a super size extra value meal for under five bucks/minutes. And if you're okay with consuming a 1,000 calorie burger, then have at it.  Not only is it a direct source of American obesity and inactivity, but it also greatly contributes to our impatient on-the-go lifestyle. When you go to a fast food restaurant, you expect your meal fast. Once you've scarfed down your burger in under 60 seconds, you then transform into time-saving mode.  Studies have shown that even after "thinking" about fast food, people are more interested in time-saving products, such as 2-in-1 shampoo and conditioner, and that they read a paragraph faster despite the fact that there was no limit. I believe cooking a meal with fresh products and sitting down to enjoy it, is not only healthier but it enhances the quality of life.

Trend #1
People rarely have cash on them. So where is all the green? Well, it's gone to plastic and higher tech devices. In an economy where consumers demand convenience, why carry change when you can simply swipe or scan?
Proof:
- In January 2011, Starbucks launched a Mobil Card payment app where customers can literally pay for their coffee via a 2-D personalized electronic barcode.
- In May 2011, Android launched the the "Google Wallet" app where users can turn their phone into a Mastercard.

Trend #2
People love to kiss their pets. Oh yes, big sloppy wet kisses on the mouth.
I for one, am guilty of this. My justification for this dirty act? Dogs' saliva is said to actually have an even balance of bacteria and contain healing powers for wounds. But still....does that substantiate how unsanitary this action really is? Dogs are notorious for licking their butts, other dogs butts, rolling in dirt, eating poop, sniffing dead animals....need I say more?
Regardless of the viruses I could potentially pick up from my hairy howling brother, he is family, and I will always kiss my family.

Trend #3
Gift giving galore at users convenience. Certain brands across the world are coming up with creative means to help consumers give gifts to their friends. Whether it's buying your friend a Pepsi cola via an SMS code where he/she simply scans the code at a Social Vending Machine, or using an online service that lets users send small "thank you" gifts to other people, you now have no excuse to forget your friends' birthdays.

Anomaly #1
The demise of book stores. The joy of entering a vast empire of endless stories bound in crisp pages is coming to an end. No longer will I be able to grab a latte, cuddle up on the book store's comfy chair, and spend a few hours surrounded by other book nerds aimlessly browsing for their next good read. Thanks to popular businesses such as Amazon and Kindle, large retail book stores like Border's are struggling to survive. Border's has filed for bankruptcy as it hasn't seen a profit in over five years! While I will always love the smell and touch of a book, I can not deny the practicality of virtual books. Not to mention the environmental impact of saving trees. I mean, have you ever passed a paper mill? The billowing smoke and putrid odor can be seen/smelt for miles. Will future generations scoff at hard bound books as we do to cassette tapes and CDs?

Anomaly #2
Youtube, once a method of video sharing and time wasting at the office, has now become and efficient and affordable guerrilla tactic for advertising agencies. Viral videos are made possible through the extensive social networking outlets. It once was really hard to get your film shown. You had to jump through hoops, have multiple hollywood connections, and a fat wallet. Now, if you film a friend who can chug a bottle of syrup, you two might just end up on the Ellen Degeneres show.

Anomaly #3
Smart phones really are smart. Safari, GPS, Facebook, Gmail, Urbanspoon, Pandora, Kindle, Evernote etc. Basically, you're whole word can be compacted into 2.3x4.5 inch - 4.8 ounce device. I used to think how did people live before cell phones, but now, it's how do people function efficiently without smart phones?!! Cell phones have come a long way since their debut in the 1980s, I can't even image what's to come in the future. Will computer chips be embedded in our brains? Will text messages simply be thought and received all mentally? People used to say the future is at your finger tips...well now that has literally become a reality, what's next?